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Refund Policy

Refund and cancellation terms for AI Cat Dance credits and subscriptions.

Last updated: 2026-10-26

1. Overview

This Refund Policy explains when and how you can request a refund for purchases made on AI Cat Dance. It forms part of our Terms of Service and applies to credits, subscriptions, and one-time packages purchased through Waffo Pancake.

We want you to be satisfied with your purchase. If something is not right, contact us first so we can try to resolve it.

2. 7-Day Refund Window for Unused Credits

If you purchase credits, a subscription, or a one-time package and have not used any credits from that purchase, you may request a refund within seven (7) calendar days of the purchase date.

The refund is returned to the original payment method through Waffo Pancake. We cannot refund to a different card or account.

3. Used Credits

Credits that have been consumed are non-refundable. If only part of a purchase has been used, we may, at our discretion, refund the unused portion. Promotional and free credits are not refundable and are not converted to cash.

A generation that fails because of a platform error and does not consume credits does not affect your refund eligibility.

4. Subscriptions and Cancellation

You may cancel a monthly or yearly subscription at any time in your account settings or by emailing billing@aicatdance.app before the next renewal date.

  • Cancellation stops future charges.
  • You retain access until the end of the current paid period.
  • A refund for the current billing period is available only if you have not used any credits from that period and request the refund within seven (7) days of the charge.
  • Renewal charges are not refunded after the new billing period begins.

5. What Is Not Refundable

We cannot refund:

  • Credits that have already been consumed.
  • Digital content that has already been delivered.
  • Accounts terminated for fraud, abuse, or violation of our Terms of Service or AIGC content standards.
  • Chargebacks filed without first contacting us, except where required by law.
  • Promotional or free credits.

6. How to Request a Refund

Email billing@aicatdance.app with:

  • The email address on your account.
  • Your order or receipt ID.
  • The purchase date and amount.
  • A brief reason for the request.

We aim to acknowledge refund requests within two (2) business days and resolve them within five (5) business days.

Approved refunds are submitted to Waffo Pancake within five (5) business days. Your card issuer or bank may take an additional five to ten (5–10) business days, or longer, to post the credit.

7. Chargebacks and Disputes

Please contact billing@aicatdance.app before initiating a chargeback or payment dispute. We will try to resolve the issue directly. If you initiate a chargeback, we may suspend the associated credits or account while the dispute is investigated.

8. Statutory Rights

Nothing in this Refund Policy limits any non-waivable refund or consumer rights you may have under the laws of your country. If mandatory local law gives you a longer refund period or additional rights, those rights apply.

9. Contact

Operator: Liu Ziyu, an individual based in the People's Republic of China.